CANCEL
MEMBERSHIP
Three ways to cancel, no retention script and no questions you have to answer first.
Option 1: from your account
- Log in to the portal.
- Open Account settings.
- Select Cancel account and confirm.
- You will receive a confirmation email. Keep it for your records.
Option 2: by email
Write to contact@myfitactiv8.com from the email address on your account and ask us to cancel. Including your registered email address speeds it up considerably. We confirm every cancellation in writing.
Option 3: by telephone
Call +1 (505) 447-5805, Monday to Friday, 9:00–17:00. Calls may be recorded for quality and training purposes.
What happens next
| Question | Answer |
|---|---|
| When does it take effect? | At the end of your current billing period |
| Do I keep access until then? | Yes, in full |
| Is there a cancellation fee? | No |
| Will I be charged again? | No, once the cancellation is confirmed |
| Can I come back later? | Yes, and your history is restored if you return within our retention period |
Refunds
Cancel within fourteen (14) days of the day after registering and you receive a full refund of your subscription fee. After that period, payments already taken are not refunded and access continues to the end of the paid period. Discretionary refunds outside the cooling-off period are covered in clause 10 of the Terms of Service.
If you cannot access your account and are not sure which email address you registered with, contact contact@myfitactiv8.com with the payment descriptor from your bank statement and we will locate the account for you.