TALK TO
A PERSON
A real person answers every message. Most enquiries are resolved the same working day.
contact@myfitactiv8.com
The fastest route for account, billing and cancellation requests. Include the email address on your account so we can find you.
+1 (505) 447-5805
Monday to Friday, 9:00–17:00. Calls may be recorded for quality and training purposes.
Globway International B.V.
Spoorhaven 44-46,
2651 AV Berkel en Rodenrijs,
The Netherlands
Before you write in
A large share of questions are already answered on the FAQ, and cancellation can be completed in a minute from your account settings. The steps are on the cancel membership page.
Response times
| Type of request | Target response |
|---|---|
| Billing and cancellation | Within 1 working day |
| Account and login | Within 1 working day |
| Training or nutrition questions | Within 2 working days |
| Data access or deletion requests | Within 30 days, usually far sooner |
Complaints
If something has gone wrong, write to contact@myfitactiv8.com with “Complaint” in the subject line. We aim to resolve complaints within ten working days and will keep you updated if it takes longer. Information you send in connection with a complaint is used solely to investigate and respond to it.
Our team is here to help and will always be courteous. We ask for the same in return and reserve the right to end any contact that becomes abusive.
Start with the Assessment
A few minutes of questions, and your first training block and fueling targets are generated before you close the tab.
Start NowMembership is $11.99 per week, billed until you cancel. Cancel any time by email, phone or from your account settings. See the Terms of Service and membership details.